Warranty

[Stanley 246]

Hi Forum 

Have a 2013 991.1 Carrera 4S which has covered  just 28K kms with  full  Porsche service history , it has a 4year Porsche extended warranty….it’s up for an interim service ( just oil change I’m lead to believe) it recently passed a 111 point check to enable the warranty extension.
Question…. any of you taken your warranted vehicle to a reputable aftermarket Porsche specialist for service work ? Im reliably informed that if they follow Porsche guidelines and use Genuine OME parts this will not affect any unforeseen future warranty work (  any of you experienced other wise )…. Best Rgs 

[P-Kay]

not too sure about that....you may ant to read the fine print

[Stanley 246]

7 minutes ago, P-Kay said:

not too sure about that....you may ant to read the fine print

I have and as follows…..Warranty claims are not valid ( I quote): by the vehicle having previously been repaired, maintained or serviced not in accordance with the guarantee and maintenance booklet ; or by parts not approved by Porsche …

now all of the above have been confirmed and  will carried out by the aftermarket specialist 

just wanted to know if others had gone down this path to what conclusion 

rgs

[mc968cs]

Everyone I know that has an extended warranty (maybe 5 people) also uses Porsche to service their car - that includes parties who even own their own car workshops. 

[Stanley 246]

11 minutes ago, mc968cs said:

Everyone I know that has an extended warranty (maybe 5 people) also uses Porsche to service their car - that includes parties who even own their own car workshops. 

Thanking you for your reply , (Well noted )

[GC9911]

I am on my second 911 extended warranty, always serviced at PCW (Willoughby). I have had 2 claims, 1 minor & 1 serious, they sent a tilt tray to my house, 120klms from the dealers, picked up the car, repaired it & returned it. No charge, expert repair. I think (IMHO) the warranty is with Porsche direct so I’m happy to stick with my dealer.

[Stanley 246]

7 minutes ago, GC9911 said:

I am on my second 911 extended warranty, always serviced at PCW (Willoughby). I have had 2 claims, 1 minor & 1 serious, they sent a tilt tray to my house, 120klms from the dealers, picked up the car, repaired it & returned it. No charge, expert repair. I think (IMHO) the warranty is with Porsche direct so I’m happy to stick with my dealer.

Thanks for the reply , and (well noted)

 

 

[Lucky Phil]

Don't risk it stick with the dealer. For the extra $200 or so, it is well worth it.  You get 1 year roadside assistance too with a dealer service so that off sets the cost a bit and another thing you don't have to worry about.

[Stanley 246]

Thxs Phil , reckon you’re right 

Rgs.

[P-Kay]

I guess it is up to you?

I would hate to be in a position where you believe you have done everything 'by the book' only to be told 'sorry'.

[Stanley 246]

8 minutes ago, P-Kay said:

I guess it is up to you?

I would hate to be in a position where you believe you have done everything 'by the book' only to be told 'sorry'.

Thxs , agreed ….”I think I’ve seen the light”

Rgs 

[jakroo]

You could always contact the ACCC who are the government body who do many things including regulating 'goods and service warranty' .  One of the mainstays of the warranty that all issuers must adhere to is meeting the warranty obligations even if the item has not been serviced by their own dealer network as long as certain conditions are met.  One of those conditions is the use of genuine parts.  An independent Porsche service centre will be very much aware of this and will adhere to it.

Note that items such as a changed exhaust to a non genuine item (or modification to a genuine one) can cause a claim to be voided by the brand (whether it be Toyota or MB or Porsche etc).

[donR]

I go to an independent specialist for my track set up but I was told by the Porsche Service Agent to make sure I still do the major services with Porsche. I was doing the yearly services with them anyway as they are very convenient to me and I think not being factory owned they are really quite reasonable and flexible although IMO they only have one good service agent.  

Problem I've found with the dealerships is they do not have much focus or experience with Track set up. They are booked out for weeks to months as they are too busy servicing all those Macans and they don't always check or recommend necessary changes for regular track work. The point here is that if you are tracking your car you really have to go to an independent specialist. In your case I assume this doesn't apply so may as well go back to the dealership. 

Although if you are using it normally and getting it serviced as per Porsche guidelines I wouldn't think you would have any issues if you had to claim, but maybe check your local rules. I know one dealership who for warranty extension complained that there wasn't an "N" on a customer's identical size Michelin Pilot 4S tyres, in another case the same dealership wanted proof that the independent service centre installed OEM Porsche parts which was ironic because it was the Porsche centre that that independent buys their parts from. So I think maybe you do need to be careful if you want to avoid these headaches in the event you have some issue, at least with some dealerships, particularly those that are factory owned, who seem to be more strict. 

[Stanley 246]

1 hour ago, donR said:

I go to an independent specialist for my track set up but I was told by the Porsche Service Agent to make sure I still do the major services with Porsche. I was doing the yearly services with them anyway as they are very convenient to me and I think not being factory owned they are really quite reasonable and flexible although IMO they only have one good service agent.  

Problem I've found with the dealerships is they do not have much focus or experience with Track set up. They are booked out for weeks to months as they are too busy servicing all those Macans and they don't always check or recommend necessary changes for regular track work. The point here is that if you are tracking your car you really have to go to an independent specialist. In your case I assume this doesn't apply so may as well go back to the dealership. 

Although if you are using it normally and getting it serviced as per Porsche guidelines I wouldn't think you would have any issues if you had to claim, but maybe check your local rules. I know one dealership who for warranty extension complained that there wasn't an "N" on a customer's identical size Michelin Pilot 4S tyres, in another case the same dealership wanted proof that the independent service centre installed OEM Porsche parts which was ironic because it was the Porsche centre that that independent buys their parts from. So I think maybe you do need to be careful if you want to avoid these headaches in the event you have some issue, at least with some dealerships, particularly those that are factory owned, who seem to be more strict. 

Many Thxs for your comprehensive reply all very well noted …..

Rgs

3 hours ago, jakroo said:

You could always contact the ACCC who are the government body who do many things including regulating 'goods and service warranty' .  One of the mainstays of the warranty that all issuers must adhere to is meeting the warranty obligations even if the item has not been serviced by their own dealer network as long as certain conditions are met.  One of those conditions is the use of genuine parts.  An independent Porsche service centre will be very much aware of this and will adhere to it.

Note that items such as a changed exhaust to a non genuine item (or modification to a genuine one) can cause a claim to be voided by the brand (whether it be Toyota or MB or Porsche etc).

Thxs for your reply , the independent in question is well respected and follows Porsche maintenance schedule’s along with using OEM parts …. Just wanting to check if any other forum member has been in this situation, as (some) dealerships will attempt to wriggle there way out of claims for the smallest of issues

Rgs