Niko Posted 18September, 2012 Report Share Posted 18September, 2012 There you go, I was on the right track then. So the hourly charge just works in with what the factory thinks the job should take. Any idea what the hourly charge is though, give or take? Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 18September, 2012 Report Share Posted 18September, 2012 Around the $150 mark from memory. Will have to fish out a receipt. They won't be any different to PCM. Link to comment Share on other sites More sharing options...
T-Man Posted 18September, 2012 Report Share Posted 18September, 2012 Any idea what the hourly charge is though, give or take? As much as they can get!!!!!!!! Link to comment Share on other sites More sharing options...
ArthurK Posted 18September, 2012 Report Share Posted 18September, 2012 At $150 an hour that sound too cheap for them..... I thought I was paying $120-$140 at PCM when I had the 996 in '02. I could be wrong but I have since disposed of all the invoices since I sold the car in '06. They advertise $799 for fixed price minor yearly service. Now how long does it take to change oil, filter, plug and add 7.5 litres of oil in the 911? I would have thought they would be closer to the $200 mark but I could be wrong. I guess I can ring and find out tomorrow Link to comment Share on other sites More sharing options...
T-Man Posted 18September, 2012 Report Share Posted 18September, 2012 I've been trying to pluck the courage to ring PCM for a major on the 993. I would rather give my money to PCM than a large independent. I am starting to feel that PCM or a small indi that comes highly recommended and that you are an important part of their business is the way to go. PCM should be embarrassed if they screw up and the small indi can't afford to screw up either financially or by reputation. In a perfect world anyway! Link to comment Share on other sites More sharing options...
ArthurK Posted 18September, 2012 Report Share Posted 18September, 2012 In the perfect world but we know we dont live in a perfect world. I would hope that by building up a relationship with any shop would go a long way on how they treat you and your car. I have nothing but praise for the guys at PCM. When I had my 996 I decided to lower it with PSS9s had an indy do the change over. Well that wasnt the best idea I had! For the last 5 years the guys at PCM had taken care of my 993 and 996 and I had a brain fade. Well to cut a long story short went back to PCM and had the motorsports guys re align and reset all the setup - to top it all off they did the right thing and charged me a reduced rate. The indy is a fairly large operation by the way - It was the first time and last time I use them. Once bitten twice shy unfortunately. Link to comment Share on other sites More sharing options...
T-Man Posted 18September, 2012 Report Share Posted 18September, 2012 Arthur, that is precisely the way I feel. Very large indy missed the buckled rims that sent vibrations through the car after a full alignment and replacement of inner tie rods. Oh and charged for the road test they missed this on too!!!!! Once bitten......... Link to comment Share on other sites More sharing options...
Jimmy Posted 18September, 2012 Report Share Posted 18September, 2012 At $150 an hour that sound too cheap for them..... I thought I was paying $120-$140 at PCM when I had the 996 in '02. I could be wrong but I have since disposed of all the invoices since I sold the car in '06. They advertise $799 for fixed price minor yearly service. Now how long does it take to change oil, filter, plug and add 7.5 litres of oil in the 911? I would have thought they would be closer to the $200 mark but I could be wrong. I guess I can ring and find out tomorrow PCB's hourly rate is $198 including GST but they do special discounting depending on the circumstances or particular jobs involved. Link to comment Share on other sites More sharing options...
ArthurK Posted 18September, 2012 Report Share Posted 18September, 2012 PCB's hourly rate is $198 including GST but they do special discounting depending on the circumstances or particular jobs involved. Well I wasnt that far the mark then I am planning on buying some options from the US for my Jan delivery 991 and was weighing up whether to buy them factory fit or get them to install them at an hourly rate. What I need done should not take more than 1 hour ie 5MM spacer kit and centre cap in colour and few other things like floor mats etc. Saving of over $1K so it will be worth it. We get slaughtered here on option and car pricing. Anything to save a dollar. Another option is to buy a decent jack and gun and do the changes myself. Link to comment Share on other sites More sharing options...
withers Posted 18September, 2012 Report Share Posted 18September, 2012 Hmmm if these indie shops are missing things like buckled rims, what hope do we have that their PPIs are done thoroughly? The indie shop that did my Golf missed several things. So much so that when I asked them if these things were pointed out to the prospective buyer, he said no and fixed one of them at no charge. Probably knew the buyer might rip him a new one. He was a bit sheepish too. This is a place that does do P servicing too. Link to comment Share on other sites More sharing options...
jnr356 Posted 18September, 2012 Report Share Posted 18September, 2012 don't tar them all with the same brush like any business there's good and bad topics like this are best discussed at things like smt's,where you get the honest opinions/ truth in the world of litigation that we live in the truth doesn't always come out on the internet Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 18September, 2012 Report Share Posted 18September, 2012 Wow jnr356, that sounds ominous! But I agree with you. And you of most should know! I am a PCM mother ship fan since I got my first. I believe in getting what I pay for and working my bunions off to afford the best. And so far PCM have been the best for me. I'm not chasing a lowest common denominator for maintenance and service. But if we can't talk about our experiences here, where can we? SMT's really? Link to comment Share on other sites More sharing options...
jnr356 Posted 18September, 2012 Report Share Posted 18September, 2012 what i'm saying is people don't always name names on the internet ask for experiences one on one you get a clearer picture there are independents out there whose ethics i am constantly questioning,but if you think i'll name them online....it aint gonna happen dealers F#@k up too,it depends on which mechanic you get on the day Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 18September, 2012 Report Share Posted 18September, 2012 I hear ya. Well when ya gonna join us on a SMT so we can sniff your hardware and have a lil chat? Link to comment Share on other sites More sharing options...
T-Man Posted 18September, 2012 Report Share Posted 18September, 2012 what i'm saying is people don't always name names on the internet ask for experiences one on one you get a clearer picture there are independents out there whose ethics i am constantly questioning,but if you think i'll name them online....it aint gonna happen dealers F#@k up too,it depends on which mechanic you get on the day As consumers Jnr we like to work with businesses we are refered to. Someone says "Hey these are great guys and a great shop. I've had my car there for years and I'm really bloody happy", so we take down our German pride and joy hoping to get that warm, fuzzy and satisfying experience so when you hand over your hard earned you're not doing so begrudgingly. However when paying in the vicinity of $150-200 an hour for labour then you have the right to expect a great job by a "specialist". You are being charged rates that are a reflection of the expected experience the shop/mechanic should have, and when the work does not meet expectation or something goes amiss you naturally are disappointed and you have the right to be so. Everyone is so happy to have their name up in lights and tell you how good they are at their job and the service, experience and skill they bring to the table. Well FIGJAM show me! I'm not advocating naming people on the net that have not delivered "goods or services" to your satisfaction or expectation. I believe though that some elitist businesses need to get off their high horse and expect to be dragged over the coals a little when they blatantly screw up!! It goes with the territory when they charge the rates they do. All most consumers want is to get what they paid for. You happy to take your car to the local garage tacked onto the servo, fine. But you take it to the specialist and you have a different level of expectation. Link to comment Share on other sites More sharing options...
nine93 Posted 18September, 2012 Report Share Posted 18September, 2012 Here here... nicely said Theo Link to comment Share on other sites More sharing options...
jnr356 Posted 18September, 2012 Report Share Posted 18September, 2012 I hear ya. Well when ya gonna join us on a SMT so we can sniff your hardware and have a lil chat? always seem to clash with my vw stuff and we know what gets priority there Link to comment Share on other sites More sharing options...
withers Posted 18September, 2012 Report Share Posted 18September, 2012 As a newbie to Porsche and as someone who will need to choose a specialist in the near future, I think it's good to hear the good and the bad experiences. Nobody should ever mention names. Also individuals miles may vary with some specialists. I heard someone complain (not forum related) about PCM the other day.. and then on here, I only hear good things about them. Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 19September, 2012 Report Share Posted 19September, 2012 A few times my rear brake bulbs have blown (no issue, they were due). I have popped in to PCM, they have changed the bulb on the spot, even when they looked really busy, and sent me on my way in 10 minutes, no charge! I know I have paid for it through the prices I have paid but still...they could have hit me for cost of bulb and labour. The times I have been, they were really great. Not to say there won't be issues (hopefully not anyway). I just haven't had any. And I agree, as the cost goes up so do the expectations. And at the level we are playing, really basic stuff shouldn't be overlooked. This would cause me to question their competence and hence the value of the pricing. Not sure about not mentioning names though. If the experience is reported accurately without prejudice, then I think it is important to report it so we can all get a better understanding of the service providers out there. Just my opinion... Link to comment Share on other sites More sharing options...
ArthurK Posted 19September, 2012 Report Share Posted 19September, 2012 I dont see any issue in talking about good and bad experiences on the net. At the end of the day noone has identified the "bad" shops out there, all I can see is praise for the ones we are happy with. I am more than happy to tell someone via PM or email what I think of my experience with a particular indy or dealership. I am not slandering in any way its an actual, factual experience. We are becoming too much like the US if we cannot express our own opinion without getting our backside kicked....... Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 19September, 2012 Report Share Posted 19September, 2012 ++1 Arthur Link to comment Share on other sites More sharing options...
Niko Posted 19September, 2012 Report Share Posted 19September, 2012 Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 19September, 2012 Report Share Posted 19September, 2012 We are becoming too much like the US if we cannot express our own opinion without getting our backside kicked....... Cussin' yanks Link to comment Share on other sites More sharing options...
Guest Harry Posted 19September, 2012 Report Share Posted 19September, 2012 Hey! Link to comment Share on other sites More sharing options...
Guest Nick987 Posted 19September, 2012 Report Share Posted 19September, 2012 Oops! Sorry, didn't mean to offend! I DID use a smiley thingy... See? Link to comment Share on other sites More sharing options...
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