TrevMcRev Posted 13September, 2012 Report Share Posted 13September, 2012 Hi, looking for opinions on servicing here and specifically importance of the quality of history effecting future value of the car. My recent purchase was sold new by, and had every service at PCMelbourne Is it likely to be worth sticking to it, or would PCBrighton still be ok? I'm sure PCB do a good job, and the mechanics there at the boxster launch gave me some great unbiased advice that helped me decide on my car. I know my cars history impressed me when buying, so question is...how would others see it? Also, thoughts on independents? My work is only round the corner from Jocaro... Link to comment Share on other sites More sharing options...
TrevMcRev Posted 13September, 2012 Author Report Share Posted 13September, 2012 Oh yeah, I'm in Mordialloc, so 20min drive to PCB or drive straight past them and another 20 to PCM. Also, would pricing be the same between the 2? Link to comment Share on other sites More sharing options...
Jimmy Posted 14September, 2012 Report Share Posted 14September, 2012 Oh yeah, I'm in Mordialloc, so 20min drive to PCB or drive straight past them and another 20 to PCM. Also, would pricing be the same between the 2? Hi Trev, Congrats on the new car, looks great, always liked them in silver. I am very impressed with PC Brighton, great customer service good prices and Jake in service is just excellent at what he does. This is my fourth porsche all previous cars were serviced at PCM, can not fault them but I will now go to PCB as Jake and his team have won me over. As with resale value on your car with PCB I really dont think it makes that much of a diference, at least that is my view. Hope this helps Cheers Jim Link to comment Share on other sites More sharing options...
JustJames Posted 14September, 2012 Report Share Posted 14September, 2012 As somebody working in the independent part of the industry, and therefore with a freely admitted bias, don't overlook the quality independent Porsche specialists. They (we) can save you money on parts and hourly rates, and if you choose carefully, without any adverse impact on resale value. James Link to comment Share on other sites More sharing options...
ArthurK Posted 14September, 2012 Report Share Posted 14September, 2012 Trev, I too am interested in the response you get to this thread. I have been a long time customer of PCM but recent events have left a bit of a sour taste, not from the servicing department though. They have always been excellent to me and any issues I might have had. They even did work outside the warranty period on my 993 and didnt charge me for it. Donovan has always been top notch out there. I am hoping the crew at PCB are just as professional and techincally capable. Regards Arthur Link to comment Share on other sites More sharing options...
Niko Posted 14September, 2012 Report Share Posted 14September, 2012 Used to go to PCB for services and any other work needed, but when I was having a smoke on start up problem, left it with them for 3 nights to see if they could find the random problem. Mentioned I had read on forums that it may be the AOS (air oil separator) picked the car up, they could not fault it while they had it, but they could do a complete check of everything at a cost of about $1900.00 or close to it from memory, but they could not guarantee they would find the problem. They had done a quick check over, while it was there and said what they had checked ruled out the AOS. To their credit there was no charge for what they had done. Car popped smoke on start up, when I was about to leave, and I was told it was an acceptable amount of smoke. Admittedly it was no where near what it had been belching out. Then drove straight to JOCARO's explained the symptoms and was immediately told it would be the AOS a well known problem. Left the car there borrowed a lend car, picked car up next day, job done about $300 from memory. No further dramas with that problem. Jake at PCB was always a pleasure to deal with and an asset for PCB. But I was however disappointed they did not appear to know of the AOS problem. So....JOCARO's are now my preferred work shop. Calvin the boss and very helpful. I am not all that concerned that I no longer get PCM or PCB stamps in my book. Car has 140,000 on the clock and as long as it is a reputable independent Porsche specialist, and the services are as per schedule I am happy with that. Link to comment Share on other sites More sharing options...
Jimmy Posted 14September, 2012 Report Share Posted 14September, 2012 Used to go to PCB for services and any other work needed, but when I was having a smoke on start up problem, left it with them for 3 nights to see if they could find the random problem. Mentioned I had read on forums that it may be the AOS (air oil separator) picked the car up, they could not fault it while they had it, but they could do a complete check of everything at a cost of about $1900.00 or close to it from memory, but they could not guarantee they would find the problem. They had done a quick check over, while it was there and said what they had checked ruled out the AOS. To their credit there was no charge for what they had done. Car popped smoke on start up, when I was about to leave, and I was told it was an acceptable amount of smoke. Admittedly it was no where near what it had been belching out. Then drove straight to JOCARO's explained the symptoms and was immediately told it would be the AOS a well known problem. Left the car there borrowed a lend car, picked car up next day, job done about $300 from memory. No further dramas with that problem. Jake at PCB was always a pleasure to deal with and an asset for PCB. But I was however disappointed they did not appear to know of the AOS problem. So....JOCARO's are now my preferred work shop. Calvin the boss and very helpful. I am not all that concerned that I no longer get PCM or PCB stamps in my book. Car has 140,000 on the clock and as long as it is a reputable independent Porsche specialist, and the services are as per schedule I am happy with that. WOW!! That is quite a surprise Niko Jim Link to comment Share on other sites More sharing options...
Jimmy Posted 14September, 2012 Report Share Posted 14September, 2012 WOW!! That is quite a surprise Niko Jim Niko In a few weeks time PCB are doing an engine out and replacing all gaskets and seals under warranty, which is a 2 to 3 week job, a pretty major job and just wondering if I should be concerned after your experience with them Niko. Jim Link to comment Share on other sites More sharing options...
Chris-p Posted 15September, 2012 Report Share Posted 15September, 2012 I am following this topic and just thought I would add my two cents worth in regard to recommending Jocaro. I am on my second P car and they have done my servicing now for 10 years. They rebuilt the engine in my 930 and it was a gun. Very nice people to deal with and have been servicing my 993 since I bought it 4 years ago. In regard to the engine work you are getting done Jim, I don't think you should be worried its just comes down to choice and convenience. I don't really think that whether the service books are stamped by PCB, PCM or someone like Jocaro would have any influence on whether I decided to by a car or not. I would be more concerned that the books were stamped that's all.. Just my opinion and I am sure others may or may not agree or disagree.... C Link to comment Share on other sites More sharing options...
Niko Posted 15September, 2012 Report Share Posted 15September, 2012 Also agree with Chris re your engine work, I'm sure they would be ok...it's warranty anyway so you have certainly got some come back if your not happy. I had a drive shaft replaced by PCB not long after they opened. it failed after about a month. They replaced it without hesitation and been good ever since. I guess there's not much you can do anyway if it's warranty. I was just disappointed re the apparent lack of knowledge on tha AOS or...for whatever reason they wanted me to book it in for the big .$1900.00 check over first or they didn't want to do the job. Anyway car now belongs to JOCARO'S. Link to comment Share on other sites More sharing options...
Jimmy Posted 15September, 2012 Report Share Posted 15September, 2012 Also agree with Chris re your engine work, I'm sure they would be ok...it's warranty anyway so you have certainly got some come back if your not happy. I had a drive shaft replaced by PCB not long after they opened. it failed after about a month. They replaced it without hesitation and been good ever since. I guess there's not much you can do anyway if it's warranty. I was just disappointed re the apparent lack of knowledge on tha AOS or...for whatever reason they wanted me to book it in for the big .$1900.00 check over first or they didn't want to do the job. Anyway car now belongs to JOCARO'S. Thanks Chris and Niko I am just a little concerned that I may have to go back again if there is a problem from their work on the car, or should I just go to PCM? Cheers Jim Link to comment Share on other sites More sharing options...
Niko Posted 15September, 2012 Report Share Posted 15September, 2012 If you have the choice,...... I would probably go to PCM but it may take longer, the good thing about PCB is they are reasonably quick on what they do. PCM is booked out a long way in advance and hence they may have their good engine mechanics tied up. Link to comment Share on other sites More sharing options...
Jimmy Posted 15September, 2012 Report Share Posted 15September, 2012 If you have the choice,...... I would probably go to PCM but it may take longer, the good thing about PCB is they are reasonably quick on what they do. PCM is booked out a long way in advance and hence they may have their good engine mechanics tied up. You have got me thinking....... but on the other hand the car has had alot of warranty work done to it at PCB including a free PPI including ECU history download and a free new 997 short shift to replace 966 a too notchy 996 short shift which they told me is not really covered by warranty, So far all their work has been without an issue. All with a smile including 4 Porsche baseball caps and 2 Porsche umbrellas split between Carmine and I as he does have a Cayenne. They said they do lots of GT3's which share similar engines. I am still thinking.......... Link to comment Share on other sites More sharing options...
Jimmy Posted 15September, 2012 Report Share Posted 15September, 2012 Sorry if I have hijacked your thead Trev, but I also agree with Niko and Chris, It would not put me off buying a good car as long as it was serviced at a reputable place if not the two main ones. Jim Link to comment Share on other sites More sharing options...
Niko Posted 15September, 2012 Report Share Posted 15September, 2012 You have got me thinking....... but on the other hand the car has had alot of warranty work done to it at PCB including a free PPI including ECU history download and a free new 997 short shift to replace 966 a too notchy 996 short shift which they told me is not really covered by warranty, So far all their work has been without an issue. All with a smile including 4 Porsche baseball caps and 2 Porsche umbrellas split between Carmine and I as he does have a Cayenne. They said they do lots of GT3's which share similar engines. I am still thinking.......... Jim, that being the case I would stick with PCB. It is still a warranty and they will still have to stick by their work. I'm sure they will be ok.. Link to comment Share on other sites More sharing options...
Jimmy Posted 15September, 2012 Report Share Posted 15September, 2012 Jim, that being the case I would stick with PCB. It is still a warranty and they will still have to stick by their work. I'm sure they will be ok.. Yes I think I will. Cheers Jim Link to comment Share on other sites More sharing options...
TrevMcRev Posted 15September, 2012 Author Report Share Posted 15September, 2012 No trouble Jim! It's been interesting reading for me. I might just go to PCB this first time for the experience, which is for 100,000km minor & annual service, and see how it goes. Although, i work/ed in the same street as Jocaro, just moving round the corner now to governor rd.... Link to comment Share on other sites More sharing options...
Chris-p Posted 16September, 2012 Report Share Posted 16September, 2012 Trevor, Calvin at Jocaro is a great guy. As I said he has looked after my Porsches for the last 10 years. He also does our company vehicles and the best recommendation of all is he looks after my wife Ann's Yaris seriously though feel free to go have a chat with him a very nice fellow..... Cheers C Link to comment Share on other sites More sharing options...
MGS996TT Posted 16September, 2012 Report Share Posted 16September, 2012 PCB are first class Link to comment Share on other sites More sharing options...
ArthurK Posted 16September, 2012 Report Share Posted 16September, 2012 As a matter of interest what does PCB charge as an hourly rate? Link to comment Share on other sites More sharing options...
nine93 Posted 17September, 2012 Report Share Posted 17September, 2012 On the topic I noticed a Porsche Repairer for sale in Rowville......... does anyone on the forum know which place that might be? How about we all put our spare change together and buy it. Guaranteed we'd get a good deal and great service then. K Link to comment Share on other sites More sharing options...
PeterP Posted 17September, 2012 Report Share Posted 17September, 2012 I think it may be AutoHaus, that used to be in Henderson Rd Rowville.....cant say I know much about them, other than I heard they did a lot of race car prep. your idea is not as silly as it sounds......sell shares offering shareholders discounted service, and operate it as a commercial operation for Porsche (and otther europeans).... alll we need now is someone who knows one end of a Sidchrome from the other... :D Link to comment Share on other sites More sharing options...
Niko Posted 18September, 2012 Report Share Posted 18September, 2012 As a matter of interest what does PCB charge as an hourly rate? Normally, your first born. Seriously though I don't know, Not sure if they have set prices for set jobs, I know that used to be the go years ago, VACC would put out a list of run of the mill jobs on various cars and a price that should be charged for that job. Probably don't do that anymore, especially at the Stealerships for Porsches. Good question though! Link to comment Share on other sites More sharing options...
withers Posted 18September, 2012 Report Share Posted 18September, 2012 Normally, your first born. Seriously though I don't know, Not sure if they have set prices for set jobs, I know that used to be the go years ago, VACC would put out a list of run of the mill jobs on various cars and a price that should be charged for that job. Probably don't do that anymore, especially at the Stealerships for Porsches. Good question though! Couldn't someone with an invoice divide the number of hours of labour by the amount itemicised on the invoice to get the hourly rate? Link to comment Share on other sites More sharing options...
jnr356 Posted 18September, 2012 Report Share Posted 18September, 2012 they have set times for each task, these times are set by the porsche factory Link to comment Share on other sites More sharing options...
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