sleazius Posted 8March Report Share Posted 8March Had a call from the CEO of Asia Pacific and the issue was resolved very quickly. Thanks everyone who gave advice. Leaving the post in place in case anyone runs into further difficulty and can message me for quick answers in the future if they find the post. Didn't want to make this post, but I don't want anyone else on here to get burnt. I'll amend the post if the issue gets resolved but it has been a couple of weeks now. So I've fallen foul of their T&Cs through no fault of my own. I 'won' an auction. A few hours later I get a call from the seller saying he isn't going through with the transaction. Come to find out that CC has a T&C where they can lower a seller's reserve in order to complete an auction, and then after the fact split their commission with the seller in order to make the sale go through. So instead of CC getting the full $12000, if the auction is $5k short, just list the car as sold, and send the seller a cheque for $5k. In this case CC stuffed up and ended the auction short of the seller's reserve, tried to negotiate with him to lower it, but he has refused. Where does that leave me? $12100 paid to collecting cars, and no car. Oh and a bunch of promises that I'll get a refund. I could say more but its pretty piss poor. Only made this post as I'm going to initiate a charge back against them, and go to fair trading today. Yeatesy, tomo, JWM and 5 others 1 1 6 Quote Link to comment Share on other sites More sharing options...
Boosh Posted 8March Report Share Posted 8March I don't mind that policy by CC but sound like the seller didn't really want their reserve price. Hopefully you get a full refund soon. Quote Link to comment Share on other sites More sharing options...
sleazius Posted 8March Author Report Share Posted 8March The story obviously is different between both parties, but the seller is adamant he has done nothing wrong, and i've got no reason to not believe him. He had a reserve. Collecting cars put the car on the market before there was anything to split, and they tried to get him to lower his reserve after the auction had finished. He said no. The only way forward would be to up what I'm willing to spend, which is a hard no as in my eyes I already overpaid due to wanting that specific spec car. Sh*tshow. The unacceptable part is Collecting Cars taking over a week to tell me they'll refund me, then taking another week and not refunding it. This isn't $50 - its $12000. Yeatesy 1 Quote Link to comment Share on other sites More sharing options...
edgy Posted 8March Report Share Posted 8March If they lowered the reserve without the sellers instructions to get it over the line, then it seems pretty clear to me! Apparently not though Quote Link to comment Share on other sites More sharing options...
TwoHeadsTas Posted 8March Report Share Posted 8March Perhaps a direct Insta contact with Chris Harris or Edward Lovitt might be needed to get it sorted?? Quote Link to comment Share on other sites More sharing options...
LeeM Posted 8March Report Share Posted 8March CC might have that option, but you'd think they'd chat with the seller before just taking the reins and dropping the reserve price! I'd be sending a very stern "You have 24 hours to refund my money..." unless they have policy on that too where they have a certain time period for refunds 🙄 I'd be pissed! Quote Link to comment Share on other sites More sharing options...
OBRUT Posted 8March Report Share Posted 8March Is the difference between the seller’s reserve and the CC lowered reserve more than the $12k commission? SJC 1 Quote Link to comment Share on other sites More sharing options...
spiller Posted 8March Report Share Posted 8March I suspect you’ve been swallowed up and forgotten by what is large organisation with many moving parts across the world. Not that that’s a valid excuse for withholding anyone’s $ let alone 12 grand. I’d be sending emails to everyone you can get your hands on and even call the UK office if you haven’t already. Emails are easier to ignore than the old fashioned way in my books. Quote Link to comment Share on other sites More sharing options...
JWM Posted 8March Report Share Posted 8March Sounds painful as... Agree with @spiller sounds like typical big company bullshit ... Someone here must know Lee Hallett from his stint at PCSS, and might be able to put you in touch to resolve quickly? Quote Link to comment Share on other sites More sharing options...
Sepand Posted 8March Report Share Posted 8March What car was it? Quote Link to comment Share on other sites More sharing options...
tomk86 Posted 8March Report Share Posted 8March Hopefully your refund comes through, then cut out CC and deal with the seller direct. Hopefully a shit situation works out for you in the long run. Quote Link to comment Share on other sites More sharing options...
itsujack Posted 8March Report Share Posted 8March @sleazius I just tried sending you a DM but it didn’t go through, send me a message I might be able to assist. LeeM, JWM, sleazius and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
sleazius Posted 8March Author Report Share Posted 8March 9 hours ago, OBRUT said: Is the difference between the seller’s reserve and the CC lowered reserve more than the $12k commission? Yes, which is why they had to go back to him after the auction ended to try to get him to lower the reserve. OBRUT 1 Quote Link to comment Share on other sites More sharing options...
OBRUT Posted 8March Report Share Posted 8March 10 hours ago, sleazius said: Yes, which is why they had to go back to him after the auction ended to try to get him to lower the reserve. Interesting that they were prepared to burn their entire fee just to get a ‘sale’ result. Quote Link to comment Share on other sites More sharing options...
sleazius Posted 9March Author Report Share Posted 9March Anyone who was trying to message me I think my financial membership has lapsed, just got the inbox full message. I'll sort that out this evening when I'm near a laptop. Quote Link to comment Share on other sites More sharing options...
SJC Posted 9March Report Share Posted 9March On 08/03/2024 at 13:56, OBRUT said: Is the difference between the seller’s reserve and the CC lowered reserve more than the $12k commission? That was also my question. Surely the situation is that if the difference is $12k or less between the reserve and the price you bid, then CC reserves the right to sacrifice some or all of their commission, pass that money on to the seller in order to bring it up to the reserve & get the car off their books. That's how I read it, so surely the seller is the one being difficult here by refusing to sell you the car, despite him getting his reserve price 🤔 Quote Link to comment Share on other sites More sharing options...
OBRUT Posted 10March Report Share Posted 10March See above, delta was more than 12k Quote Link to comment Share on other sites More sharing options...
SJC Posted 10March Report Share Posted 10March 55 minutes ago, OBRUT said: See above, delta was more than 12k Sorry, I missed that reply. In that case it was definitely a bit presumptuous by CC. Don't blame Sleazius for being a bit miffed. Hope when he gets the $12k returned it's at least with interest + some sprinkles. Quote Link to comment Share on other sites More sharing options...
cafe_racer Posted 10March Report Share Posted 10March $12k seems pretty onerous considering it’s just connecting buyer to seller with no ability to close the transaction or provide compensation if a deal falls through. Quote Link to comment Share on other sites More sharing options...
sleazius Posted 12March Author Report Share Posted 12March Issue has been resolved - a member here has put me in contact with the Asia Pacific CEO and it was all sorted expeditiously. He was overseas and had no idea what was going on. Best part is I'm getting the car! @LeeM I don't know if it would be helpful to change the topic on this to "Collecting Cars - Issue Resolved" or something similar. 911rox, mc968cs, Yeatesy and 8 others 10 1 Quote Link to comment Share on other sites More sharing options...
hugh Posted 12March Report Share Posted 12March 35 minutes ago, sleazius said: Issue has been resolved - a member here has put me in contact with the Asia Pacific CEO and it was all sorted expeditiously. He was overseas and had no idea what was going on. Best part is I'm getting the car! @LeeM I don't know if it would be helpful to change the topic on this to "Collecting Cars - Issue Resolved" or something similar. As the author, you should be able to change the title? Quote Link to comment Share on other sites More sharing options...
sleazius Posted 12March Author Report Share Posted 12March 13 minutes ago, hugh said: As the author, you should be able to change the title? Thanks Hugh - had no idea I could do that. Edited the first post as well so that anyone who has a similar issue in the future who does a search can contact me. Leaving the post untouched otherwise. hugh 1 Quote Link to comment Share on other sites More sharing options...
hugh Posted 12March Report Share Posted 12March 14 minutes ago, sleazius said: Thanks Hugh - had no idea I could do that. Edited the first post as well so that anyone who has a similar issue in the future who does a search can contact me. Leaving the post untouched otherwise. Glad to hear it's all sorted and you've been able to get a deal done. Any clues as to what you purchased? Quote Link to comment Share on other sites More sharing options...
sleazius Posted 12March Author Report Share Posted 12March Deal isn't done until the money is paid, but hopefully that is this evening. I'll keep it on the down low until I'm actually driving the car away Yeatesy, SteveF, Dalai and 2 others 5 Quote Link to comment Share on other sites More sharing options...
OBRUT Posted 12March Report Share Posted 12March It’s not another yellow one is it? ps. On a more a serious note, congrats that it got resolved. Yeatesy 1 Quote Link to comment Share on other sites More sharing options...
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